After-Sales Service
After-sales Service
Your equipment is only as good as the support behind it.
Service Process
Supported at Every Stage of Your Project
From the first consultation to years of production – a dedicated support system around your equipment.
01 · Pre-sales
1-on-1 professional machine selection and solution design based on your products, process and capacity targets.
02 · In-sales
Equipment installation, commissioning and staff operation training – delivered at your factory by our engineers.
03 · After-sales
24h online response and 48h door-to-door service within the Guangdong-Hong Kong-Macao Greater Bay Area.
04 · Warranty
1-year full machine warranty, long-term spare parts supply and lifelong technical support.
Service Commitment
Our Promise to Every Customer
Measurable service levels – not vague promises.
Online Response Time
0
h
Door-to-door Service — Greater Bay Area
0
h
Full Machine Warranty
0
yr
Lifetime Support Commitment
0
%
Spare Parts & Remote Support
Your Line Stays Running. No Matter What.
Downtime is expensive. We keep your machines productive with stocked spare parts, remote diagnostics and structured operator training.
- Fast Spare Parts - Long-term supply for current & legacy models
- Remote Diagnostics - Online machine check & firmware updates
- Operator Training - On-site & remote sessions for your team
Spare Parts Warehouse
Welding heads, sensors, feeders and consumables stocked for fast dispatch – including parts for machines no longer in production.
Remote Diagnostics & Firmware Updates
Our engineers connect to your machine online, check parameters, troubleshoot issues and update firmware – often without stopping production.
Training Program
Structured operator and maintenance training – on-site at commissioning, with remote refresher sessions whenever your team changes.
Service Request
Need Service Support?
Contact our service team – a dedicated engineer will respond within 24 hours.
Get Started
Buy With Confidence. Run With Support.
Every machine ships with a complete service package – installation, training, warranty and a support team that stays with you for the life of the equipment.