FAQ - Frequently Asked Questions
How Ordering Works
Clear, simple ordering – whether you need one machine or a full production line.
The MOQ is one machine for standard models. For customized solutions, requirements are discussed case by case based on your product, process and target capacity – no minimum volume pressure for first trials.
Yes. We recommend a starter spare parts kit (welding heads, sensors, consumables) with every machine to keep your line running while full spares are in transit. Our sales team will help you select the right kit.
Yes. We offer OEM configurations and private-label options for distributors and integrators. Branding, control interface language and documentation can be adapted to your market.
Timelines & Payment
Standard models ship in 15–30 days. Customized machines typically take 30–60 days, depending on the complexity of tooling, feeders and control integration. We confirm an exact schedule in the quotation.
Standard terms are T/T with a 30% deposit to start production and the balance before shipment. For large or repeat orders, L/C terms are negotiable. Full terms are stated in the proforma invoice.
Yes. Send us your product drawings or samples. We run weld tests, record the results and share videos with you. For customized projects, sample approval is part of the standard process before mass production.
How We Build Your Custom Solution
It follows five clear steps: 1) you share drawings or requirements, 2) our engineers prepare a technical proposal, 3) we issue a detailed quotation, 4) sample welding and your approval, 5) production and delivery. You stay informed at every step.
Product drawings or samples, wire and terminal specifications, target output per shift, board dimensions and any space constraints in your existing line. The more detail you share, the faster and more accurate the proposal.
Support Once Your Machine Arrives
Yes. Every machine includes on-site commissioning and operator training at your factory. We also provide operation manuals, video guides and remote training sessions for your team.
We respond to online inquiries within 24 hours. Within the Guangdong-Hong Kong-Macao Greater Bay Area, our engineers can reach your factory door-to-door within 48 hours when on-site service is required.
Yes. Most machines support remote diagnostics and firmware updates. Our engineers can connect to your machine to check parameters, identify issues and guide your operators in real time.
Getting Your Machine to You
We ship on FOB Shenzhen or FOB Guangzhou as standard. CIF and DDP terms are available on request, and our logistics team handles customs documentation and export packing for smooth delivery worldwide.
Machines are secured in reinforced wooden crates with internal cushioning and moisture protection. We follow international export packing standards so your equipment arrives ready for commissioning.
Coverage You Can Count On
Protection that extends well beyond the first year.
Every machine includes a 1-year full machine warranty covering parts and workmanship. Consumables and parts worn by normal use are excluded. Detailed warranty terms are included with your quotation and contract.
We guarantee long-term spare parts supply and offer lifelong technical support. Spare parts for machines we no longer produce remain available, and our engineers are always a message away.